"However the issue is that we can't just go around giving everybody the benefit of the doubt on it. If we give you the benefit of the doubt, than mister hacker gets the benefit of the doubt too. And the second we unban a hacker is the second you guys flip out and tell us how bad we suck because we don't care about hackers."
I completely agree with this. Sure it might be a glitch, it might not be a glitch. However they can't do anything about it, or unban people who have been wrongfully banned until they figure out:
1. If it is just a glitch
2. What triggers it
3. How they can fix it.
4. Who were the people who were "actually" wrongfully banned. Not people that were actually finally caught for hacking.
Just give it some time, and meanwhile don't do anything you think might trigger that glitch. Never know if you could get banned for exploiting a glitch either.

"Maybe I'm injured, too, like everyone else. I always hurt here...I'm not bleeding, but I feel pain in my chest."