Okay, okay, joke is over guys, you can let me get back into the customer support section now so I can view my support ticket and find a resolution to my $25 nx card not working.

 I'd log a support ticket about the customer support section of the website giving me an error instead of posting it here, but unfortunately the customer support section of the website isn't working. Coincidentally, I also had trouble logging the ticket about my nx card not working too. Perhaps I'm just being crazy, but there seems to be a pattern here.

 I've heard that other people have been having similar problems. Perhaps it would be worth looking into? And perhaps worth investing in a better server/database/whatever the heck is causing the problem. I'd be happy to help fund it by buying more nx, like I usually do. :D

 (By the way, it's about 5am where I am right now, I don't think server-load is causing the website to have problems either lol.)

---

BOOMSTICK is my ego LLB. Can you guess what my favorite skill is? :D

It's been over 24 hours now and issue is still not resolved. I still cannot get onto the customer support area, I still cannot redeem my $25 nx card, and I'm starting to get very cynical about this whole thing. I need an e-mail address for nexon billing or something, someone I can pester to get this fixed. I want what I paid for, this isn't right.

I have a guild and my fantasy life package is going to expire in a few weeks. I'd rather not have to transfer leadership just because nexon's customer support is being fail. I know someone knows something, help me out here.

---

BOOMSTICK is my ego LLB. Can you guess what my favorite skill is? :D

ihasaspleen:

It's been over 24 hours now and issue is still not resolved. I still cannot get onto the customer support area, I still cannot redeem my $25 nx card, and I'm starting to get very cynical about this whole thing. I need an e-mail address for nexon billing or something, someone I can pester to get this fixed. I want what I paid for, this isn't right.

I have a guild and my fantasy life package is going to expire in a few weeks. I'd rather not have to transfer leadership just because nexon's customer support is being fail. I know someone knows something, help me out here.

First. LOL, NEVER POST TO THE FORUM WHEN IT SHOULD BE A TICKET. Nexon staff do not read or respond to anything posted here (especially the tech forum.)

Keep retrying, it does eventually work. Nexon's server for the tickets and the forums tends to failsauce a lot and hence I only put urgent stuff in a ticket.

Asking for an email address is not going to happen, such is the nature of web based customer support, if they hand out email addresses, then it just gets spammed to the point of being unuseable. If something is of a legal matter, click the Legal & Copyright Notice link below. http://nxcache.nexon.net/nx/global/legal_info/legal.html or look at http://www.la.bbb.org/Business-Report/Nexon-America-Inc-100061928

From a business perspective, they need to upgrade their forum/ticket server, because clearly it doesn't work reliably.

 

 

---

IGN: Kisai (Alexina)
Level: 1100+
r1 Spirit of Order
Dan 3 WM
Dan 1 IB
IS,FB,TH, and AR activated
Ideal for Simon, Manus, Muro and others

 As I said earlier... I'd log a customer support ticket about the customer support section not working, but unfotunately, the customer support section isn't working.

 As for the Better Business Bureau... I already filed a complaint. Hopefully that'll get some attention.

 And while they may not "officially" browse the forums (I'm sure they may casually peruse from time to time, I would if I were them), I'm sure someone knows someone who knows someone who can help me fix this. :)

---

BOOMSTICK is my ego LLB. Can you guess what my favorite skill is? :D