File a ticket. This is not something that can be resolved on the forums. It's good to tell or ask if anyone else has experienced it, but otherwise, the people who can actually solve or verify the problem will only do so if you file a ticket.
Also note that even though the customer support site tends to flake out a lot (just like the forums), you can keep trying.
IGN: Kisai (Alexina)
Level: 1100+
r1 Spirit of Order
Dan 3 WM
Dan 1 IB
IS,FB,TH, and AR activated
Ideal for Simon, Manus, Muro and others