Before proceeding with a compensation plan, we have a database of guilds we believe have been hacked and we need members of those guilds to verify their information with us. We would like to request players from hacked guilds to submit their guild name and guild leader's name through the ticketing system. 

Please submit a ticket titled "Guild Hack Verification" to the Harassment category and User Abuse subcategory. Please follow the guidelines in ordered to be verified. If we do not receive your verification as specified you will not be included in the compensation plan.

Thank you for your patience and we are working on make this as speedy as possible

- Nexon Customer Support -

Due to the large number of duplicate tickets we have received, the guild verification process is taking longer than expected. Please refrain from submitting multiple tickets as it will only further delay the process.

Also, tickets submitted into the Harassment category are eventually closed. The closure of the ticket does not mean it is not being reviewed. Submitting tickets to the wrong category will only delay the CS/GM viewing of the ticket.

- Nexon Customer Support -

We are no longer accepting tickets. Please read this thread for more information.

http://forum.nexon.net/MAPLESTORY/forums/thread/952987.aspx